The users and Spanish consumers will be able to speed up their steps by means of the System Arbitration of Consumption through Internet.This service, SITAR, will be available at the end of this year and it will allow, also, to reduce the costs of the reclamations that the buyers want to make in connection with goods or services.
The program SITAR that is included in PISTA that develops the Ministry of Science and Technology, is only in the environment of the European Union.
SITAR is a very simple system of using and it will endow from more speed to the procedure, it will reduce the costs and it will begin filling an arbitration application on the part of the consumer. The minister of Sanity and Consumption, Ana Pastor, described this new service for the users in this way, during its presentation.
This petition will be sent to one of the 73 meetings by arbitration that there is in Spain and it will be proven if the claimed company is included in the System of Arbitration of Consumption.
Later on, a mediation will be attempted through the net, and if an agreement is reached any procedure it won't begin.
